Privacy Policy

Information we process

• Account details such as email address, display name, and authentication records.
• Video URLs, public video metadata, task settings, and processing status.
• Generated or imported subtitle text, timestamps, edits, and export preferences.
• Usage balances, purchase records, and service events needed to operate an account.
• Basic request, device, and security logs used to prevent abuse and diagnose errors.

How information is used

CueSift uses this information to authenticate users, inspect submitted links, create and save subtitle tasks, provide exports, measure usage, support users, protect the service, and meet applicable legal obligations. We do not sell personal information or use private subtitle content for targeted advertising.

Service providers and video platforms

A task may require requests to the source video platform, hosting and storage providers, authentication providers, speech-transcription providers, and payment providers. They process only the information needed for their role and are governed by their own terms and privacy notices.

Storage, retention, and deletion

Account and task data is retained while an account is active and for as long as reasonably needed to provide the service, resolve disputes, prevent abuse, and satisfy legal or accounting duties. Temporary media or processing artifacts are removed when no longer needed for a task. Users can request account or subtitle deletion by contacting support.

Security and user choices

CueSift uses access controls, secure transport, and limited data access designed to protect stored information. No online system can guarantee absolute security. Depending on local law, users may request access, correction, export, restriction, objection, or deletion of personal information.

Contact

Send privacy questions or requests to support@cuesift.com. We may need to verify account ownership before completing a request.